Refund and Returns Policy

Thank you for choosing Keyslo for your digital product needs. Our priority is to ensure your satisfaction with our services. Please read the following guidelines regarding refunds and returns for digital product key delivery.

Duration of Refund and Returns

Our refund and returns policy extends for 30 days from the date of purchase. Beyond this period, we regret that we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your digital product key must remain unused and in the same condition as when you received it. Additionally, it should be accompanied by the original correspondence or packaging.

Conditions for Partial Refunds

Partial refunds may be considered under specific circumstances, such as evident use of digital products or if the product is not in its original condition due to reasons beyond our control.

Processing Refunds

Once we receive and inspect your return, we will promptly notify you via email regarding the approval or rejection of your refund request. If approved, the refund will be processed, and the Refund will be credited to the original payment method within 7 business days

Delayed or Missing Refunds

In the event of a delayed refund, please first check your bank account. Subsequently, contact your credit card company and bank to ensure proper processing. If the issue persists, please reach out to us at help@keyslo[.]com for assistance.

Sale Items

Refunds are applicable only to regular-priced items. Sale items are non-refundable.

Exchanges

We only facilitate exchanges for defective or damaged items. If you require an exchange, please contact us at help@keyslo.com, and send your item to: 86 Shyambazar Street, Kolkata, West Bengal 700002, India.

Shipping Returns

Return shipping of products is facilitated by our logistics team at no cost to the customer. Upon verification of the returned item, either a replacement product will be shipped, or a full refund will be issued.

For your convenience, we recommend using a trackable shipping service or purchasing shipping insurance for returning high-value items. However, we cannot guarantee receipt of returned items.

Assistance

For any queries or assistance regarding refunds and returns, please do not hesitate to contact us at help@keyslo.com.

Thank you for your understanding and cooperation. We appreciate your business with Keyslo.